Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. The Bag Zon will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7days after the confirmation.

Please return your purchase to the following address:
Viva L Online Studio 

Lot 2672-2, Jalan Industri 7,
Kampung Baru Sungai Buloh,
40160 Selangor

Please contact us at Sales5[email protected] or 0127913066 if you have any questions or doubts.